Tray Gourmet - Traiteur Francais London

Tray Gourmet General Sales Conditions




All orders placed by our Customers are subject to acceptance of our General Sales Conditions stated hereafter, which means no other purchase conditions will apply when they bear contradictions, unless specifically accepted in writing by Tray Gourmet Ltd. ("The Company").


Prices are determined according to our latest price list valid on the day of delivery and for which the Customer acknowledges their agreement. Prices may vary according to market condition and fluctuation. We will endeavour to discuss this with our client as much as possible.

3) VAT:

Prices quoted are exclusive of VAT, which will be charged at the rate applicable at the time of delivery, according to legislation.


All orders must be placed at least the day before delivery and must be confirmed in writing or e-mail.  The Company reserves the right but not the obligation to accept orders within 5 hours before delivery, after that time. The Company is not able to guarantee the availability of a Menu or our own transportation, and additional costs could be charged accordingly. The Company reserves the right to refuse the order if it is lower than £200.00 and/or the Customer's account is overdue for payment. Any cancellation, in part or in whole, must be made at least 12 hours before a scheduled delivery.

Cancellation fees will be charged as follows:

Loss of the 50% of deposit if cancelled 7 days before the event; 75% of the Pro Forma will need to be paid if cancelled 72 hours before the event, and 100 % will be due if cancelled within less than 72 hours.

The Company reserves the right to invoice such cancellation in part or in whole.

Staff: If our waiting staffs are present at the function, they are responsible for all clearing and packing of equipment provided by us. If none of our staff have been engaged, hired equipment should be scraped clean and left packed for collection. Additional charges will be added if the pickup driver must spend time packing.

Food: Our food is freshly prepared with the best ingredients but we reserve the right to change prices or substitute some of our products due to market condition and fluctuation. We will endeavour to discuss this with our client as much as possible. Any leftover food is not the property of the client and distribution will be discussed with the company supervisor on-site.

Property:  If Company property is wilfully or negligently damaged or stolen at a function the replacement cost will be charged and is payable by the client.  Accidental damages at an event should be covered by the client's own insurance and no claim can be accepted by us.


Every effort will be made to ensure a fast, efficient delivery service but time of delivery shall not be the essence of the Contract. The time, if given, is only indicative.

Transportation fee: We have included one delivery and one pick-up for the food.  If, for any reason, additional transportation are incurred the Customer will be invoiced at £35 each way, exclusive of VAT.


All foods must be checked and signed for on delivery.  No other liability will be accepted.  Any discrepancies must be reported at the time of delivery. The Company does not accept returns without prior agreement. The Customer shall at all-time comply with the obligations under any applicable laws or codes relating to the storage of foodstuffs under the Food Safety Act 1990.

The Company's aggregate liabilities to the Customer whether for negligence, breach of Contract, misrepresentation or otherwise shall in no circumstances exceed the cost of the defective, damaged or under-delivered goods that give rise to such liability as determined by the net price invoiced to the Customer for the said goods.


It is mutually agreed that all of the Company’s goods are sold subject to a reservation of title until full payment of related invoices. Non-disposable trays, glasses, plates, catering containers, etc. delivered with our goods remain the property of the Company or hiring company and the Customer receives them on-loan only.  Any property belonging to Tray Gourmet Ltd. or the hiring company agreed with you, which will be left at the Customer’s premises, will be at the Customer's own risk and responsibility. Any losses and breakage will be accounted for and the Company reserves the right to invoice the Customer for the commercial value of the items not returned on demand.


Invoices must be paid prior of delivery of the order by Cash, Cheque, or Credit Card.  If and when otherwise agreed, in writing by Tray Gourmet Ltd., any payment must reach the Company bank account with a value date to the term of our agreement.  Any such agreement may be changed or withdrawn by the Company at any time. The Company reserves the right to charge (in which case the Customer shall be bound to pay), interest on overdue invoices at the rate of 5 points over the Barclays Unarranged Borrowing Rate, such interest calculated on a day-to-day basis and any additional costs involved in such recovery. Reservation of any event requires the Customer to pay a non-refundable deposit.


The Company shall be under no liability if it is prevented from carrying out any provisions of the Contract for any reasons beyond its control.


The Contract shall be governed and interpreted according to English Law and the parties hereby submit themselves to the non-exclusive jurisdiction of the Courts of England for the resolution of any disputes arising under the Contract.  If any term or provision contained herein shall be held illegal or unenforceable, the validity of the Contract shall not be affected.

September 2014

Registered Office: 240 Fulham Road - London, SW10 9NA